Question 1

How do I place an order?

Accepted Answer

Browse our shop, select your product, choose the size and colour, and add it to your bag. Proceed to checkout, fill in your shipping details, and complete the payment. You'll receive a confirmation email right away.

Question 2

What payment methods do you accept?

Accepted Answer

We accept UPI (PhonePe, Google Pay, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, and popular wallets. All payments are processed securely.

Question 3

Can I modify or cancel my order after placing it?

Accepted Answer

Orders can be cancelled or modified within 1 hour of placement. After that, the order is sent to production and cannot be changed. Please email support@wearflame.com immediately if you need to make a change.

Question 4

Do you offer Cash on Delivery (COD)?

Accepted Answer

Currently, we do not offer COD. All orders must be prepaid. We are working on adding COD in the future.

Question 5

How long does delivery take?

Accepted Answer

Standard delivery takes 3–5 business days for metro cities and 4–7 business days for other locations. Orders are processed within 1–2 business days before dispatch.

Question 6

How much does shipping cost?

Accepted Answer

Shipping is FREE on orders above ₹999. For orders below ₹999, a flat fee of ₹49 applies.

Question 7

How do I track my order?

Accepted Answer

Once dispatched, you'll receive an email with your tracking number and courier details. You can use this to track your shipment directly on the courier's website.

Question 8

Do you ship internationally?

Accepted Answer

Currently we only ship within India. International shipping is on our roadmap — stay tuned!

Question 9

How do I find the right size?

Accepted Answer

Each product page has a size guide with chest, length, and shoulder measurements. We recommend measuring yourself and comparing with the size chart before ordering. When in doubt, size up.

Question 10

Are your products true to size?

Accepted Answer

Our regular fit tees follow standard Indian sizing. Our oversized tees are designed to be worn loose — check the size chart on the product page for exact measurements.

Question 11

What fabric are your products made from?

Accepted Answer

Our products use premium cotton blends — 180 GSM for regular tees, 240 GSM for oversized tees, and 260 GSM for hoodies and bottoms. Exact fabric details are listed on each product page.

Question 12

Will the print fade after washing?

Accepted Answer

Our prints are done using industry-standard DTG (Direct to Garment) and screen printing techniques. Wash inside-out in cold water and tumble dry low to maintain print quality long-term.

Question 13

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery for manufacturing defects, print issues, wrong items, or damaged goods. Since all products are custom print-on-demand, we do not accept returns for change of mind or wrong size self-ordered.

Question 14

Do you support exchanges?

Accepted Answer

Yes! We support direct exchanges — you don't need to place a new order. Go to My Orders → open the delivered order → tap "Request Exchange". Select your reason, upload proof, and we'll review within 2 business days. If your desired size or colour is out of stock, a full refund will be issued instead.

Question 15

What proof is required for a return or exchange?

Accepted Answer

Clear photos showing the defect or issue are mandatory (up to 3 photos). For size-related concerns, you must also provide measurement proof (tape measure against the item). An unboxing video (max 1 minute) is optional but strongly recommended. Requests without valid proof will not be approved.

Question 16

I received a wrong or damaged item. What should I do?

Accepted Answer

Go to My Orders, open the relevant order, and tap "Request Return" or "Request Exchange". Upload clear photos and/or a short unboxing video within 7 days of delivery. We'll cover the return shipping cost for defective or wrong items.

Question 17

How long does a refund take?

Accepted Answer

Refunds are processed within 5–7 business days (UPI/Card) or 3–5 business days (bank transfer) after we receive and inspect the returned item. Store credit is issued within 24 hours of approval.

Question 18

Can I return an item because it doesn't fit?

Accepted Answer

Size-related returns are only accepted if the item delivered does not match the size you ordered (i.e., a fulfilment error on our part). You must provide photos of the item alongside a tape measure showing the actual measurements. Returns for wrong size self-ordered are not accepted.

Question 19

Do I need an account to place an order?

Accepted Answer

Yes, you need to create an account to place an order. This lets you track orders, manage your wishlist, and save addresses for faster checkout.

Question 20

How do I save items to my wishlist?

Accepted Answer

Click the heart icon on any product card or product page to save it to your wishlist. You must be logged in to use this feature.

Question 21

I forgot my password. How do I reset it?

Accepted Answer

Click "Forgot Password" on the login page and enter your email address. You'll receive a password reset link shortly.

Frequently Asked Questions

Orders & Payment

Shipping & Delivery

Products & Sizing

Returns & Exchanges

Account & Wishlist

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